Skip to main content

Workplace behavior - What and How to behave well?

 Glen worked as a manager in a popular restaurant. He was well-experienced and used to communicate with the front end team (servers, bell-boy, valet etc.) to prepare them before any event. He also used to communicate with the back end team on how to handle the pressure when there are too many orders to deal with. (chefs, cooks and other employees) He learned all such soft skills from the previous manager who had trained him about how to handle the employees and manage them well. 

Glen also used to arrange meetings with the entire team in the restaurant so that the communication, issues, suggestions or any other ideas could be brainstormed and major decisions could be made as a result. This method of communication was Glen's idea so that all the staff work well with each other without any communication or ego issues. 

The only problem all of them had to deal with was not the unethical behavior in the workplace by employees but by the customers who used to boss around the employees and complain about food and manners. However, this type of behavior was seen only among just 1 or 2% of the customers who believed that they are above everything in this world. 

Glen slowly started observing and found that one of the customers began visiting frequently and harassed the servers as well as the chef by complaining. Soon, the customer asked to speak to the manager and started insulting Glen as well. However, things took a different turn at this point. The owner of the hotel chain walked in, dressed as a customer and occupied one of the tables. He observed the ruckus. Glen was calm and spoke to the customer politely and assured that all the issues would be solved . He also apologized to the customer even though he was sure that there was no mistake made. However, he decided to apologize so that a scene is not made  in front of other customers. 

However, the customer was too picky and hated everything she got served. It was clear to every customer there that she was just overreacting or making a scene just to seek attention. Glen politely requested her to follow him outside. After a long struggle the customer went with Glen outside. Glen and two other employees asked her what the issue was and why she was making a scene there when they knew that there was nothing wrong with the food. She tried to blame the staff but they caught up to her bullshit. She finally admitted that she wanted to seek attention and thought that making a scene would convince the manager and she would be allowed to have the food without paying anything as she acted like she hated everything that was served to her. 

The owner of the hotel chain saw all this and he knew that it was his time to interfere. Mr. Drew, the owner, spoke to the lady, thanked her and then turned to Glen. He told that it was a test that was planned by Mr. Drew and that Glen handled the issue professionally making sure that no other customer was extremely disturbed. Mr. Drew was happy on how Glen had handled the issues, held meetings, coordinated with all the employees and ran the restaurant almost smoothly. 

___________________________________________________________________________________

The above story tells us how important it is to understand workplace behavior. 

Have a great day and stay strong :)

Labels:

Comments

Post a Comment

Popular posts from this blog

How to start being a youtuber? How to be a youtuber?

  Mike had recently hit a roadblock in his life and lost his job as the company he was working for declared bankruptcy. He had no other choice or option. His wife used to sell cakes at her own small bakery next to their house but it would be tough for him and kids to survive with wife's salary. He heard about one of his classmates who became a successful youtuber and used to post recipe videos to make a living.  ___________________________________________________________________________________ He decided to invest in a camera, MacBook, hard disk and so on to start a YouTube channel and test his luck. His main focus was to travel and explore the world and make travel videos. The initial 6 months were tough for him as he was not earning anything at all but was trying to gain subscribers and watch hours. He thought of different methods he could implement in order to gain more views. He made many changes in the way of shooting, editing and so on. His quality of videos gradually s...
Post a Comment
Read more

Is there an issue proper communication couldn't solve? Part 2

  Hana was tired of staying with her father and she decided to move out of the house. Her plan was to find a house and stay in it far away from her father. She implemented the plan immediately. Her father soon realized how he stopped seeing her at home and started searching for her new debit or credit card. He also started looking for money in her room. However, he was surprised by the sight he saw when he entered her room. The room was totally empty and there was nothing left within. Her father was shocked and soon realized how his daughter had left the place without even informing him. He was seething with anger when he grabbed the phone and dialed her number. He was even more agitated when she didn't answer the call. He even tried calling her from a different number but to no avail.  In a span of a few days, he realized that if he didn't work or earn money, it would be difficult for him to survive. He went searching for work but was unable to find any. He tried selling the ...
Post a Comment
Read more

How adopting a poor boy turned out to be a blessing! - Part 1

Jacob grew up in a torn down house with his parents. He lost his house and parents in a flash flood that jolted the entire nation. He was just 15 years old when such a shocking incident left him devastated.  He roamed around in the nearby town in search of a job, food and shelter. Mr. Goodman, a baker who owned a small bakery, used to donate leftover bread to the poor and hungry. However, This time he came across Jacob and curiously asked what such a young gentleman was doing on the streets.  Jacob broke down and told about how he lost his parents and home and how he wandered around in search of a job, food and shelter. Mr. Goodman felt pity for him and offered him a job in his bakery. He asked if Jacob was educated or not. He just replied that he was in high-school when the tragedy struck. Even Though they were poor, the community school offered meals and education for free which helped Jacob learn until high school.  As time passed, Jacob sincerely worked for Mr. Goodma...
Post a Comment
Read more